Self-service knowledge base for families that prefer to find the answers to their questions without having to contact school.
Double your impact as chatbot and knowledge base created and managed in same process.
Provide live chat for more complex queries.
Wherever they are, whatever they need, FAQ Bot makes it easy to provide your community with automated, instant support at scale.
Deploy the same knowledge base on multiple support channels for even greater impact. Websites, Facebook, Messenger and more.
Use powerful voice of the customer analytics to finetune messaging, and more.
Connect to the tech you already to highly personalise interactions.
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A busy school is a good problem to have.
If a growing student base is putting pressure on your team, FAQ Bot can help you support your families and answer their questions.
With a self-service knowledge base alongside a chatbot, you can scale quickly and answer more questions more quickly, including during peak times like the new school year.
Straightforward for back office and administration teams to set-up and maintain.
At its heart, its content-driven and flexible design stands FAQ Bot apart from others. No complicated flows or conversation trees needing specialist support!
No code set up and maintenance. All you need to get started are some questions and answers!
It's like having an extra staff ready to go whenever you need. And it delivers great service 24/7.
Backed by ISO 27001 foundation, your chatbot and knowledge base are protected from external threats at all times.
No more guesswork. See the real questions asked and adapt your messaging to match.
“Our overall experience with FAQ Bot has been great! We now have another employee to handle things while we focus on the more technical stuff!
The analytics are beneficial and give us an insight into what’s been doing each month.”
Source:
"With a social media team of two, it could take up to 24 hours for someone to get a response to their question. Now they can get an immediate response, and we know that Tohu can answer 80% of the most common questions. So the team can spend time answering the specific questions, and doing more of the strategic things for our Facebook channel rather than answering the same straightforward questions repeatedly."
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